<div>
  <h2><strong>Ticket #{{ ticket_id }}</strong></h2>
  <h3>You have a new reply on this ticket</h3>
  <br />
  <div style="margin-bottom: 10px">
    <h3 style="margin-bottom: 20px">Message</h3>
    <div
      style="
        background: #f3f5f8;
        padding: 10px;
        border-radius: 4px;
        border: 1px solid #e5e9ee;
      "
    >
      {{ message }}
    </div>
  </div>
  <p>Please visit the customer portal to reply to this message</p>
  <a
    class="btn btn-primary"
    href="{{ portal_link }}"
    rel="noopener noreferrer"
    target="_blank"
    >View in Portal</a
  ><br />
</div>
