<div>
  <p>Hello,</p>
  <p>You have a new reply on the ticket <strong>#{{ ticket_id }}</strong>.</p>
  <p><strong>Subject:</strong> {{ticket_subject}}</p>
  <p><strong>Raised By:</strong> {{raised_by}}</p>
  <p><strong>Priority:</strong> {{priority}}</p>

  <br />
  <p>
    You can view and respond to this ticket by
    <a href="{{ ticket_url }}">clicking here</a>.
  </p>
  <p>Regards,<br />Support Team</p>
</div>
